SmoothDroid not detecting your Android phone?

First checks

1. Unlock the Android device after connecting it.
2. Open the Android USB notification and choose File Transfer, MTP, or Android Auto.
3. Use a cable that is known to transfer data, not just charge.
4. Try a direct USB-C port instead of a dock or hub.
5. Reconnect the cable, keep the phone unlocked, and click Retry Connection.

Quit likely blockers

Close other apps that may inspect cameras, phones, or USB storage: Android File Transfer, OpenMTP, MacDroid, Samsung Smart Switch, Preview, Image Capture, Photos, Dropbox, Google Drive, OneDrive, Garmin Express, and Android Studio or adb.

What to send if it still fails

• Mac model and chip: for example MacBook Air M2, Mac mini M4, or Intel iMac.
• macOS version: for example Sequoia 15.x or Tahoe 26.x.
• Android brand, model, and Android version.
• The exact SmoothDroid error text or screenshot.
• Whether the same cable works for data transfer with another computer.

Refund policy

If SmoothDroid cannot connect to your phone after the setup checks, email within 14 days with the purchase email, device and software details listed above, the error or behavior you saw, and the checks you completed. I may ask reasonable follow-up questions or request basic connection checks before deciding a claim under the voluntary connection refund guarantee. Please keep the affected device available while the request is reviewed. See the SmoothDroid terms for the complete policy and your statutory rights.

Transfer guides

• How to transfer files from Android to Mac over USB
• How to transfer files from Mac to Android over USB
• Android File Transfer not working on Mac