SmoothDroid

Connection help

SmoothDroid not detecting your Android phone?

Most failures come from USB mode, a charge-only cable, a locked phone, a hub, or another Mac app claiming the MTP interface before SmoothDroid can open it.

Buy SmoothDroid for €9 / $10 Email support details

First checks

  1. Unlock the Android device after connecting it.
  2. Open the Android USB notification and choose File Transfer, MTP, or Android Auto.
  3. Use a cable that is known to transfer data, not just charge.
  4. Try a direct USB-C port instead of a dock or hub.
  5. Reconnect the cable, keep the phone unlocked, and click Retry Connection.

Quit likely blockers

Close other apps that may inspect cameras, phones, or USB storage: Android File Transfer, OpenMTP, MacDroid, Samsung Smart Switch, Preview, Image Capture, Photos, Dropbox, Google Drive, OneDrive, Garmin Express, and Android Studio or adb.

What to send if it still fails

  • Mac model and chip: for example MacBook Air M2, Mac mini M4, or Intel iMac.
  • macOS version: for example Sequoia 15.x or Tahoe 26.x.
  • Android brand, model, and Android version.
  • The exact SmoothDroid error text or screenshot.
  • Whether the same cable works for data transfer with another computer.

Refund policy

If SmoothDroid cannot connect to your phone after the setup checks, email within 14 days. I will either troubleshoot the device case directly or refund the purchase.